OUR PRIVACY POLICY

Last Updated: September 4, 2025
Website: www.surron-buysell.com

Welcome to SURRON BUY SELL (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.surron-buysell.com, purchase our high-performance electric dirt bikes, parts, and accessories, or otherwise interact with us.

1. Information We Collect

We collect information that you provide directly to us, as well as data gathered automatically when you browse our website:

  • Personal Identification Information: Name, billing address, shipping address, email address, and telephone number provided during checkout or account creation.

  • Payment Information: Credit/debit card details or alternative payment gateway data. Note: All online card transactions are processed securely through third-party payment processors. We do not store full credit card numbers on our servers.

  • Technical and Device Data: IP address, browser type, operating system, time zone, and device identifiers collected automatically via cookies and web logs.

  • Transactional Data: Details about orders placed, products purchased, and shipping notifications.

2. How We Use Your Information

We use the data we collect for transparent business operations and to deliver a seamless customer experience. Specifically, your information is used to:

  • Process, fulfill, and ship your electric dirt bike or parts orders.

  • Send order confirmations, tracking links, and customer support communications.

  • Prevent fraud, secure transactions, and maintain website safety.

  • Improve our website layout, product offerings, and overall user navigation.

  • Comply with legal and tax obligations related to online retail.

3. Sharing of Information with Third Parties

We do not sell, rent, or trade your personal information. We share data only with trusted third-party partners required to run our ecommerce operations:

  • Shipping & Fulfillment Providers: Couriers and logistics companies to deliver your physical orders.

  • Payment Gateways: Secure financial processors to authorize and complete transactions.

  • Analytics & Performance Tools: Services like Google Analytics to evaluate site performance and user traffic trends.

  • Legal Compliance: Authorities when required to comply with applicable laws, regulations, or court orders.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance browsing functionality and analyze site traffic.

  • Essential Cookies: Required for basic site navigation and secure checkout operations.

  • Analytics Cookies: Help us understand how visitors interact with SURRON BUY SELL.

  • You can choose to disable cookies through your individual browser settings; however, doing so may impact your ability to complete purchases or log into certain areas of the site.

5. Data Security

We implement robust administrative, technical, and physical security measures including SSL (Secure Sockets Layer) encryption—to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal order and transaction information for as long as necessary to fulfill orders, resolve disputes, and comply with legal, tax, and accounting requirements (typically for a period of up to 7 years).

7. Your User Rights

Depending on your geographic location, you may have specific rights regarding your personal data, including:

  • Access: The right to request copies of the personal data we hold about you.

  • Correction: The right to request that we correct any inaccurate or incomplete information.

  • Deletion: The right to request the erasure of your personal data under certain conditions.

  • Opt-Out: The right to unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in our emails.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or Google Merchant Center policies. Any updates will be posted directly on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our support team: